The standard delivery time for many of our optical coatings and technical glass materials at custom dimensions even at large quantities is typically only 1-2 weeks which is already very quick. For customized technical optics this already is a sensationally short delivery time because in the optics industry lead times of 8 weeks or more are not uncommon.
To offer our customers the best possible support we have enhanced and optimized our internal processes and technologies in a way that enables us to manufacture and deliver even very much faster. This already begins with the time it takes to receive a quotation. Almost always you will receive our quote the same working day you have sent your inquiry provided you have used our inquiry form to place your request for quotation, and you are not requesting from a different time zone at a time that is out of our working hours. Often you will even receive our quote after a few minutes. This assumes of course that the requested optical parts don't require complicated manufacturing steps and therefore complex calculations. Our IT processes were explicitly developed from the ground up for our highly specialized requirements and were perfectly tailored to our individual processes. We can, therefore, generate quotations with almost no time confirm your order very quickly and immediately release it to production. All this is assisted by our sophisticated automated production technology and ingenious scheduling system which tracks and monitors each order at each manufacturing and shipping step.
Last but not least our extensive range of continuously manufactured and stored precision glass and coating optical materials is a significant advantage that makes such short delivery times possible. Only by the perfect interaction of all of the mentioned factors such minimum internal lead times, optimal production processes, and finally those rapid delivery times for optics are possible. In parallel, the manufacturing is consistently monitored by our independently operating quality control to ensure our high quality standards. After the optics, we manufactured for you have passed our final quality control your order can be released and delivered to you extremely fast.
We know how it is... You receive an essential job much too late, and your schedule gets completely messed up. Time is suddenly more than tight, but the job is crucial for your business? Or an error has crept, and a glass or optics does not fit as planned into the device or in the machine? Or a supplier supplied false or erroneous parts? Or are you under heavy time pressure with your new development?
To solve these and similar situations and for your rapid prototyping needs, we have created our 48-hour Express Optics Service. For orders that take advantage of our 48 h-Express Service, optical components like optical windows or substrates, front surface mirrors, anti-reflective coated glass, beamsplitters, optical filters, etc., are manufactured and shipped within only 2 working days. This means that we can produce and deliver in less time than in the optics industry it generally takes only to receive a quotation!
The 48 h-Express Optics Service is available for many optical materials from our extensive delivery program and adds an extra charge. Whether the Express Optics Service is possible for a specific material has been marked with the 48 h-logo in the respective product data sheets. When you send your inquiry please just check the checkbox for the 48 h-Express Service. If the requested product qualifies for the Express Service, we will rapidly reply with our 48 h-Express Service quotation. Optical lenses or spherical optics generally do not qualify for the 48 h Express Service. Below is an overview of the optical materials that are eligible to be processed with our 48 h-Express Service. Please also note the "Conditions for our 48 h Express Service"* further below:
UV-Grade Quartz Glass (1 mm, 2 mm & 3 mm thickness)
Natural Fused Quartz, sight glass quality (3 mm & 5 mm thickness)
BK7 optical glass (1 mm, 2 mm & 3 mm thickness)
The optical materials listed above usually qualify to be processed within our 48 h-Express Service provided the required raw-material is in stock at the time the order is received. The 48 h-Express Service adds cost. 48 h-Express Service means that the technical optics individually manufactured for you at a custom size will ship within 2 working days after receipt of your order. The order must be received no later than 12:00 AM (CET). Otherwise, the next working day will be regarded as your order's reception date and the delivery time of 2 working days (outgoing) applies from the next working day. The acceptance of an order under the 48 h-Express Service is subject to confirmation. It is binding only upon receipt of our order confirmation. We basically check in each individual case for whether the 48 h Express service is actually possible before a quotation. This depends for example on whether the raw material needed for an order is existing in stock at sufficient quantity at the time of receipt of order. Prior sale remains reserved. Under our 48-hour Express Service, only optics are possible that do not require too complex technology or time-consuming machining steps or processes. Also, the possible quantity is limited within the 48-hour Express Service although depending on the kind of optics even 1000 or more parts may be possible. All this is checked in the individual assessment before our quotation. We, of course, will let you know as soon as possible if the optical component you requested can't be produced by taking advantage of our 48 h Express Service. If relevant we will inform you about necessary modifications which in such cases would make a 48 h production possible. In rare cases, we may have to suspend the 48 h-Express Service temporarily. This may, for example, be the case if our manufacturing load is so high that we cannot guarantee a delivery within 2 working days anymore. In a case the delivery time of 2 working days (outgoing) cannot be met for any reason we are not liable or responsible for any damage this might cause. Any delays that might occur from customs formalities or shipping delays are not our responsibility. Besides, our General Terms and Conditions of Sale (AVB) apply to the 48 h-Express Service.