The delivery time for many of our optical coatings and technical glass materials at custom dimensions even at large quantities is typically only 1-2 weeks which is already very quick. For customized technical optics this is a sensationally short lead time, because in the optics industry lead times of 8 weeks or more are not uncommon. In order to offer our customers the best possible support, we have optimized our internal processes and our technology in a way that enables us to be much faster. This already begins with the quotation. Almost always you will receive our quotation the same working day you have sent your inquiry, provided you have used our inquiry form to place your request for quotation and you are not requesting from a different time zone at a time that is out of our working hours. Often you will even receive our quote after a few minutes. This assumes, of course, that the requested optical parts don't require complicated manufacturing steps and therefore complex calculations. Our IT processes were specifically designed from the ground up for our highly specialized requirements and were perfectly tailored to our individual processes. We can therefore generate quotations with almost no delay, confirm your order very quick and immediately release it to production. All this is assisted by our sophisticated automated production technology and ingenious scheduling system which tracks and monitors each order at each manufacturing and shipping step. Last but not least, our very wide range of continuously manufactured and stored precision standard optical raw materials is an important advantage. Only by the perfect interaction of all of the mentioned factors such minimum internal lead times, optimal production processes and finally those rapid delivery times for optics are possible. The manufacturing parallelly and consistently is monitored by our independently operating quality control to ensure our high quality standards. After the optics we manufactured for you have passed our final quality control, your order can be released and delivered to you extremely fast.
We know how it is ... You receive an important job much too late and your schedule is completely messed up. Time is suddenly more than tight but the job is very important for your business? Or is it an error has crept and a optical glass or optics will not fit as planned in the device or in the machine? Or did a supplier supply false or erroneous parts? Or are you under time pressure with your new optical development?
To solve these and similar situations and for your rapid prototyping needs we have created our 48-hour Express Service. For orders that take advantage of our 48h-Express Service, optical components like optical windows or substrates, front surface mirrors, anti-reflective coated glass, beam splitters, optical filters etc. are manufactured and shipped within only 2 working days. This means, we manufacture and deliver much faster than solely the duration of the quotation process is usual in the optics industry!
The 48h-Express Service is available for many optical materials from our extensive delivery program and adds extra cost. Whether the Express Service is possible for a material has been marked in the respective product data sheets. When you send your inquiry, please just check the checkbox for our 48h-Express Service. If the requested product qualifies for the Express Service, we will rapidly reply with our 48h-Express Service quotation. Lenses or spherical optics generally do not qualify for the 48-h Express Service. Below is an overview of the optical materials that generally qualify for our quick 48h-Express Service. Please note the "Conditions for our 48h Express Service"* further below:
The optical materials listed above can usually be ordered and delivered by taking advantage of our 48h-Express Service at additional cost, provided the required raw material is in stock at the time the order is received. 48h-Express Service means, that the technical optics individually manufactured for you at custom size will ship within 2 working days after receipt of your order. The order must be received no later than 12.00 AM (CET). Otherwise the next working day will be regarded as your order's date and the delivery time of 2 working days (outgoing) applies from the next working day. The acceptance of an order under the 48h-Express Service is binding only upon receipt of our order confirmation. We basically check in each individual case before we make a quotation, whether the 48h express service is actually possible. This depends, for example, on whether the raw material needed for an order is existing in stock at sufficient quantity at the time of receipt of order. Prior sale remains always reserved. Under our 48-hour Express Service only optics are possible that do not require too complex technology or time-consuming machining steps or machining processes. Also the possible quantity is limited within the 48-hour Express Service, although depending on the kind of optics even 1000 or more parts may be possible. All this is determined in the individual assessment prior to our tender. We of course immediately will let you know, if the optical component you requested can't be produced by taking advantage of our 48h Express Service and we will inform you about necessary modifications to make a 48h production possible. In rare cases it can happen that we have to pause the 48h-Express Service temporarily. This may for example be the case if our manufacturing load is so high, that we cannot ensure delivery within 2 working days anymore. The 48h-Express Service is available at extra cost only. In case the delivery time of 2 working days (outgoing) can not be met for any reason, we are not liable or responsible for any damage this might cause. Any delays that might occur from customs formalities or shipping delays are excepted. In addition our General Conditions of Sale (AVB) apply to the 48h-Express Service.